All orders are processed from Monday - Saturday. Please allow 1-2 business days for us to process your orders and an additional 4-7 business days for delivery.

Should you encounter a defective, damaged, or incorrect item, we kindly request that you promptly reach out to us at contact@shopklone.com.

At Klone, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging. Additionally, please provide the receipt or proof of purchase.

To initiate a return, please contact us at contact@shopklone.us

Once your return request is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back without prior return approval will not be accepted.

Yes, certain types of items like perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gasses, sale items, or gift cards cannot be returned. If you have any concerns about your specific item, please get in touch at support@shopklone.com.

The longevity of our fragrances can vary based on the specific scent and personal factors like skin type, but on average, you can expect the scent to last for 8-12 hours.

Keep your fragrance in a cool, dry place away from direct sunlight. Exposure to heat and light can degrade the fragrance over time.